BT Cloud Voice
Pricing Calculator
Calculate your standard BT Cloud Voice costs, then check for partner channel discounts. Provided by The Network Union, Authorised Partner of BT since 2012 and BT Cloud Voice Partner of the Year 2025.
Last updated March 2025 by Robert Sturt, BT Partner Principal
- Licence tier pricing
- Feature comparison
- UK & international call plans
- Approved IP handsets
- Call recording & add-ons
- Call Analytics licences
- Training options
- Partner channel discounts
Build your estimate
Configure your BT Cloud Voice deployment and get an indicative monthly cost. Contact us to check for the latest partner discounts.
Basic
- Call Director & voicemail to inbox
- Hunt Group & automatic call routing
- Call transfer (incl. to mobile)
- Three-way calling & online portal
- Cisco Webex not included
- Call Recording & Analytics (optional add-ons)
Connect
- Everything in Basic, plus…
- Cisco Webex voice & video conferencing (up to 100)
- File, screen & whiteboard sharing
- Personal meeting room (100 participants)
- Multi-party chat & schedule meetings
- Call Recording & Analytics (optional add-ons)
Collaborate
- Everything in Connect, plus…
- Personal meeting room (200 participants)
- Lock meetings & presenter control
- Record Webex meetings
- Webex Premium add-on available (£14/user/mo)
- Call Recording & Analytics (optional add-ons)
Why does this matter? Every BT Cloud Voice deployment requires a UK call plan. Choose unlimited for predictable costs, or a sharer pool if your team makes fewer outbound calls. You must also pair this with an international package — select Pay As You Go if international volumes are low.
UK call plan
International calling
Why add an international plan? BT requires customers to select an international package alongside their UK plan. If your team rarely calls abroad, select “None” and use Pay As You Go rates instead.
Why choose a handset? Only BT-approved IP devices can be used with Cloud Voice. Handsets require power via PoE or a mains adaptor. Softphone clients are also available if you prefer to use a laptop or mobile device.
Yealink T48U
Yealink T54W
Yealink T31G
Yealink T43U
Yealink T46U
Yealink W73H
Yealink W73P DECT
Poly VVX 250
Poly VVX 450
Why include training? Getting the most from Cloud Voice means your team needs to understand how to use call handling, voicemail, Webex and the online portal effectively. Training reduces support calls and speeds up adoption — particularly valuable for larger rollouts or teams moving from traditional phone systems for the first time.
Include Cloud Voice training
Added at £10/month on a 60-month term, or £12/month on a 36-month term. Alternatively available as a one-off purchase at £400.
Your estimated monthly cost
Based on the selections above. One-off costs shown separately.
What’s included
A detailed look at what each licence tier provides.
Chargeable add-ons
Call Analytics pricing
Every Cloud Voice user and SIP channel needs an End Point licence. Each account must have at least one Supervisor.
Partner-channel service elements
What Network Union delivers through the BT Partner Channel.
Ongoing Technical Account Management (TAM) as your dedicated point of contact.
Delivery, project management and change control via a technically biased team.
Dependencies of cloud services and ensuring underlying infrastructure is fit for purpose.
Important notes
- £100 connection charge for all new customers (can be waived if taken with a new BTnet or fibre product).
- All feature packs and some optional features need a phone number — £1 connection per number and 50p per month rental.
- Customers must choose both a UK and an international package — Pay As You Go international is an option for low volume.
- Cloud Voice is designed to work end-to-end with BT leased line or business broadband with QoS and Voice Prioritisation.